Rubbish Clearance Surrey Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Surrey provides rubbish removal and waste collection services. By booking a service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions the following expressions have the meanings given below:

Customer means the person, business, or organisation booking the service with Rubbish Clearance Surrey.

We, Us, Our means Rubbish Clearance Surrey, the waste collection and rubbish clearance service provider.

Services means any rubbish clearance, waste collection, loading, transportation, and associated services supplied by us to the Customer.

Waste means any rubbish, refuse, junk, household waste, garden waste, commercial waste, or other materials that the Customer asks us to remove.

Order means the booking or request for services placed by the Customer and accepted by us.

2. Scope of Services

We provide rubbish clearance and waste collection services, including but not limited to domestic and commercial waste removal, garden waste removal, bulky item removal, and general clearance services. The exact scope of the services will be agreed at the time of booking and confirmed in our quotation or booking confirmation.

We reserve the right to refuse to collect certain types of waste, including hazardous or prohibited materials, in accordance with applicable waste regulations and health and safety requirements. Examples include but are not limited to asbestos, certain chemicals, clinical waste, gas bottles, pressurised containers, and materials that we reasonably consider unsafe to handle or transport.

3. Booking Process

3.1 Customers may request a quotation or place a booking by telephone, email, or through our online enquiry or booking channels where available. Any quotation provided is based on the information given by the Customer at the time of enquiry, including the type and estimated volume or weight of waste, access conditions, and location.

3.2 Quotations are normally provided as an estimate and may be subject to change if, upon arrival, the actual volume, nature of waste, or site conditions differ from those described by the Customer. In such cases, we will notify the Customer of any changes to price before proceeding.

3.3 A booking is only confirmed when we issue a booking confirmation, which may be given verbally, by email, or in writing. We reserve the right to decline any booking at our discretion.

3.4 The Customer is responsible for ensuring that all information provided to us at the time of booking is accurate and complete, including the service address, contact details, description of waste, and any relevant access restrictions such as height limits, parking restrictions, or limited loading areas.

4. Access and Service Conditions

4.1 The Customer must ensure that we have safe and reasonable access to the property or site at the agreed time of service. This includes arranging any necessary permissions, parking permits, or entry arrangements that may be required.

4.2 If access is obstructed, unsafe, or significantly delayed due to circumstances within the Customer s control, we may, at our discretion, charge a waiting fee, a call-out fee, or treat the visit as a cancellation under the terms set out in the cancellation section.

4.3 The Customer must ensure that the waste to be removed is clearly identified and, where practical, segregated from items that are not to be taken. We accept no responsibility for items removed that were not clearly separated or that were reasonably understood to be waste based on the Customer s instructions.

4.4 We shall not be responsible for any delay or failure to provide the services as a result of circumstances beyond our reasonable control, including but not limited to severe weather, traffic disruptions, accidents, road closures, or actions of third parties.

5. Pricing and Quotations

5.1 Our prices are generally based on the volume, weight, and type of waste collected, as well as labour and any applicable disposal or recycling charges. Minimum load charges may apply.

5.2 All prices quoted are exclusive of any applicable taxes unless expressly stated otherwise. We will inform the Customer of any taxes or additional charges at the time of booking where possible.

5.3 If, upon arrival, the waste is substantially more than described, contains prohibited materials, or requires significantly more time or labour to remove than reasonably anticipated, we reserve the right to revise the quotation. The Customer will be informed of the revised price, and we will only proceed upon the Customer s approval.

5.4 If the Customer declines the revised quotation, we reserve the right to cancel the service or to remove only the quantity of waste originally quoted for, subject to our minimum charges and any call-out fees incurred.

6. Payments

6.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the service, and before we leave the site.

6.2 We accept various payment methods, which may include cash, debit card, credit card, or bank transfer, depending on the arrangements in place at the time of service.

6.3 For business and account customers, alternative payment terms may be agreed in writing. Where credit is extended, invoices are payable within the agreed payment period. We reserve the right to charge interest on overdue amounts at the statutory rate from the due date until the date of payment in full, as well as any reasonable costs incurred in recovering the debt.

6.4 The Customer is responsible for ensuring that payment details provided are accurate and that sufficient funds are available. If payment is declined or reversed, the Customer remains liable for all charges incurred for services supplied.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by contacting us by telephone or email. Any cancellation or amendment will only take effect once it has been acknowledged by us.

7.2 If the Customer cancels more than 24 hours before the scheduled service time, we will normally not charge a cancellation fee. If the Customer cancels within 24 hours of the scheduled service time, we reserve the right to charge a cancellation fee to cover our administration and any costs incurred.

7.3 If we attend the site at the agreed time and are unable to carry out the services due to reasons within the Customer s control, including but not limited to lack of access, incorrect address, or inability to gain entry, we may charge a call-out or wasted journey fee, which may be up to the full quoted amount.

7.4 We reserve the right to cancel or reschedule a booking in exceptional circumstances, including where it is not safe or lawful to proceed, or where events beyond our control prevent us from attending. In such cases, we will endeavour to give as much notice as reasonably possible and will offer to reschedule the service at a mutually convenient time.

8. Waste Regulations and Environmental Compliance

8.1 We operate in accordance with applicable UK waste management, environmental, and transport regulations. We will take reasonable steps to ensure that waste collected is transported and disposed of or recycled at authorised facilities.

8.2 The Customer confirms that they have the right to transfer the waste to us and that the waste does not include materials that are prohibited or require specialist handling not agreed with us in advance.

8.3 Certain items may attract additional charges due to disposal or recycling costs, such as mattresses, electrical goods, fridges, tyres, and specific bulky items. Any such charges will be explained to the Customer as far as reasonably possible at the time of booking or before removal.

8.4 We may refuse to collect any materials which we reasonably believe to be hazardous, illegal, or not suitable for standard rubbish clearance. Where possible, we will inform the Customer of alternative options or specialist services, but we are not obliged to arrange these on the Customer s behalf.

9. Customer Responsibilities

9.1 The Customer must ensure that waste is presented in a manner that allows our team to handle it safely. This includes, where possible, bagging loose waste, making heavy items reasonably accessible, and advising us of any sharp, dangerous, or unusually heavy objects.

9.2 The Customer must not knowingly include in the waste any substances or materials that are illegal to possess, store, or transport. The Customer is responsible for any fines, penalties, or losses arising from their failure to comply with applicable laws relating to the nature of the waste.

9.3 The Customer must inform us of any relevant health and safety risks at the property, such as unstable structures, broken glass, or potential contamination. We may refuse to proceed or may adjust the service if health and safety concerns are identified.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill in providing the services. However, we will not be liable for any loss or damage arising from circumstances beyond our reasonable control.

10.2 While our team will take reasonable care when working at the Customer s property, minor scuffs or marks may occasionally occur when removing bulky items or manoeuvring waste in confined spaces. The Customer should take reasonable steps to protect flooring, walls, and fixtures where they consider there is a risk.

10.3 We shall not be liable for any loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss suffered by the Customer, whether arising under contract, tort, or otherwise.

10.4 Our total liability to the Customer in respect of any claim arising out of or in connection with the services shall be limited to the total amount paid or payable by the Customer for the specific service giving rise to the claim, except in cases where liability cannot be limited by law.

10.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

11. Complaints and Service Issues

11.1 If the Customer is dissatisfied with any aspect of our services, they must notify us as soon as reasonably practicable, and in any event within a reasonable time of the service being provided.

11.2 We will investigate any complaint and may request supporting information or evidence. Where a complaint is upheld, we may offer an appropriate remedy, which could include a partial refund, a price adjustment, or, where feasible, a repeat or corrective visit.

11.3 Raising a complaint does not remove the Customer s obligation to pay for services properly supplied. Any undisputed portion of an invoice remains due and payable while a complaint is being investigated.

12. Intellectual Property and Branding

12.1 All branding, trademarks, logos, and materials used in connection with Rubbish Clearance Surrey, whether in print or online, remain our property or that of our licensors. The Customer may not copy, reproduce, or use such materials without our prior written consent, other than as necessary to receive the services.

13. Privacy and Data Protection

13.1 We may collect and process personal data about the Customer for the purposes of handling enquiries, managing bookings, providing services, and processing payments. We will handle such data in accordance with applicable data protection laws.

13.2 By providing personal information to us, the Customer consents to its use for service-related purposes, including contacting the Customer about their booking, invoicing, and service follow-up.

14. Variations to Terms

14.1 We may revise these Terms and Conditions from time to time. Any updated terms will apply to new bookings made after the date on which the revised terms are published or otherwise communicated to the Customer.

14.2 The Terms and Conditions in force at the time of booking will apply to that particular order, unless a change in law or regulation requires us to apply updated provisions.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our rubbish clearance and waste collection services.

By placing a booking with Rubbish Clearance Surrey, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.